I just wanted to take a moment to tell you what terrific pilots I had yesterday. They couldn’t have been nicer and they did a great job landing in some difficult weather conditions. Eighty percent of the flights cancelled into O’Hare and there were many aborted attempts at landing. I am grateful that I had such a competent and nice team. My thanks to both of them and you.
Thanks again for the two upgrades on the trip. I really appreciate it since it made the trip much more comfortable for my wife and her new knee replacements.”
Hate to do this, but full disclosure: I am going to drain my Wheels Up account so I can come back to your per-trip service. Short term miss, long term gain.
I call and they show up. They show up on time. There are no issues there. Sometimes NetJets would overbook and be late.